Turn Welfare Calls Into Lasting Community Outcomes.
40% of senior 911 calls are repeat calls. Your crews respond, assess, and leave — knowing the family needs more than EMS can provide. Senior Navigator gives them something concrete to hand over.
The Problem
Senior Welfare Calls Are Growing. Crews Have Nothing to Hand Families.
Your department sees it every shift. A senior who fell. A confused spouse who called 911. An adult child who doesn't know what to do next. The call resolves, but nothing changes. The family calls again next week. Crews want to help, but they aren't social workers — and the brochures in the truck don't solve the problem.
Senior Navigator was born in Washington State, where Concierge Care Advisors has partnered with fire departments and community organizations since 2009.
How It Works
Simple for Crews. Powerful for Families.
Your crews share the Senior Navigator website with families on scene. The family completes the tool at home, on their own time. No budget request, no training, no new software.
Share on Scene
Crews mention the website to families during welfare checks. Families visit when they're ready.
Family Completes at Home
In about 10 minutes, the family gets a personalized care plan, cost estimates, and financial guidance.
No Follow-Up Required
The tool does the work. Crews don't need to track referrals, fill out forms, or learn a new system.
No training required. No paperwork. No commitment.
What the Family Gets
10 Minutes to a Personalized Care Plan
When a family scans the QR code, they access a guided assessment they can complete at home, on their own time. In about 10 minutes, they receive:
Care Level Recommendation
A personalized recommendation based on functional, cognitive, and health factors — not a sales pitch.
Localized Cost Estimates
Real cost ranges for the recommended care type in their area. Not national averages.
Financial Roadmap
Income, assets, insurance, VA benefits, and Medicaid signals — a complete picture of how to pay for care.
Advisor Connection
Optional connection to a certified care advisor who receives their full assessment, so they never start from scratch.
Department Benefits
What Your Department Gets
Senior Navigator helps your department serve the community better — without adding to your workload.
Fewer Repeat Calls
When families have a real plan, they're less likely to call 911 for the same situation again.
National Network Recognition
Your department joins a growing national network of fire departments leading community health innovation.
Zero Cost, Zero Risk
Every material is free. There's no contract, no obligation, and no data shared back to the department.
No Training Required
Crews don't need to learn a new system. Hand the card, move on to the next call.
Partner With Senior Navigator
Tell us about your department and a member of our team will be in touch to discuss how we can support your community outreach.
Get in Touch